Refund policy
At MCR, every product is carefully crafted and thoroughly inspected before dispatch. As part of our commitment to quality and hygiene, we maintain a strict No Return & No Exchange Policy.
Final Sale Policy
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All purchases made on MCR are final sale.
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We do not accept returns, exchanges, or order cancellations once placed, including for reasons related to size, fit, or change of mind.
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Customers are strongly advised to review product details, descriptions, and size guides prior to completing a purchase.
Damaged, Defective, or Incorrect Items
In the rare event that you receive an item that is defective, damaged in transit, or incorrect, please reach out to us within 24 hours of delivery at mcrdigitalteam@gmail.com with the following details:
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Order ID
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Description of the issue
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Clear unboxing photos/videos of the damaged or incorrect item
Refund Processing & Timelines
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Eligibility Assessment: Once your claim is received, our quality team will review the request within 24–48 hours.
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Refund Approval: If approved, a replacement or refund will be issued.
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Processing Time: Approved refunds will be credited back to the original payment method (bank account, credit/debit card, or wallet) within 5 to 7 working days.
For any queries regarding your order, contact us at mcrdigitalteam@gmail.com.